HaegerCare™: TECHNICAL SERVICE PROGRAM.
HOTLINE
Our skilled Haeger® service specialists are committed to ensuring optimal performance and productivity of your equipment. With HaegerCare™, you have direct access to our service specialists who offer fast assistance with any technical issues impacting your Haeger® machines and systems. Our goal is to minimize downtime and maximize efficiency for your operations.
SPARE PARTS
Our in-house spare parts service, supported by our expansive global logistics network, is your reliable partner for maximizing machine uptime. When you need genuine spare parts, our efficient system ensures prompt delivery, accompanied by a 12-month warranty on all Haeger® genuine spare parts, ensuring state-of-the-art quality. With a stock of over 2,000 readily available spare parts, we provide fast and comprehensive availability to meet your specific needs. Our flexible delivery options cater to your unique requirements, ensuring a smooth experience. Trust Haeger® for unparalleled genuine part quality, backed by our unwavering commitment to excellence.
CUSTOMER REQUEST
At Haeger®, we take great pride in not only our exceptional products but also our unparalleled customer service. From your initial inquiry to the retirement of your Haeger machine, we are by your side, providing unwavering support throughout. Our comprehensive range of services includes maintenance, inspections, and repairs, carried out by our highly skilled engineers located worldwide. We understand the urgency of your needs, which is why our dedicated team can quickly respond and be available on-site whenever assistance is required. For immediate help, our satellite support is accessible anytime, anywhere, ensuring that your concerns are promptly addressed. Trust us to deliver world-class customer service that complements our exceptional products.
SERVICE AGREEMENTS
Our priority is to ensure your continuous productivity, and our Service Agreements are tailored to achieve seamless efficiency in your production facility. With fixed prices for inspections, services, and maintenance, you can enjoy predictable and transparent costs, facilitating optimal budget planning. Our Service Agreements provide peace of mind as they involve the consistent monitoring and maintenance of your machine by our experienced technicians. With a focus on minimizing downtime and maximizing productivity, Haeger® is your dependable partner for long-term success.
TRAINING
We recognize that adapting to a new system can be challenging, which is why we prioritize training options to ensure your employees become proficient in operating a Haeger® machine. From initial delivery, our dedicated engineers provide onsite or satellite training to guide your team through the setup and programming processes. Throughout your machine’s use, our engineers remain available to address any troubleshooting or problem-solving needs that may arise. If issues occur, our experts can be onsite to assist in finding solutions and provide training to empower your employees for similar situations in the future. With our commitment to empowering your workforce, you can rely on us to facilitate a smooth transition and foster expertise on Haeger® machines within your organization.
TOOLING
Haeger® is committed to offering a Total System Solution that encompasses a comprehensive range of tooling for PEM® Fasteners. When you select our machines, we go above and beyond to help you choose the perfect PEM® fastener and corresponding Haeger® tooling for your specific application needs. This complete setup ensures that you receive precise programming for your Haeger machine, along with the right tooling and top-quality fasteners. With this approach, we enable a seamless and successful execution of your project, allowing you to achieve your goals efficiently.